Before you order
Can I see how my delivery is coming along?
Yes, two ways: through the tracking link we email you on dispatch day, or on the Follow Your Order page, which shows the same journey. A page that sits still for a day or two is nothing unusual — parcels often travel long stretches between scans, so no news usually just means it's still moving.
What materials am I getting, and will daily use be a problem?
Quite the opposite — daily use is exactly what we test for. If a material can't handle that, it doesn't make it into the range, and every unit is checked before it ships. Every ingredient in the body lotion is printed on its bottle, so if your skin is sensitive, you can check the list before you try it. Tools and devices have nothing topical about them, so instead of a label, they come with a short care note.
How long until it arrives?
For a Finnish address there is no delivery charge at all, and the wait from dispatch is typically 4–9 business days — tracked throughout, with the link sent to your email.
Do I get instructions?
You do — every product comes with a plain-language guide in the box. If yours ever goes missing, just email us and we'll send you another copy.
It hasn't arrived yet — is something wrong?
Don't worry — a parcel that's late is almost never a parcel that's lost. Send customer service a short message that includes your order number; from there it's ours: we contact the carrier straight away and get back to you as soon as we know more. In the rare case a parcel really is lost, you get a replacement or a refund — whichever you'd rather have.
It arrived, but it's not right. What do I do?
Send customer service one short email — damaged, wrong, or simply not what you hoped, the route is the same. Tell us what happened and pick your outcome: a replacement, or your money back. That's the entire procedure.